Meeting TechRules´ Support and Maintenance team

The best performance as financial software providers is only possible thanks to the teamwork and communication flow between all the areas in TechRules. The support and maintenance team covers all our clients internationally solving all requirements and needs from actual teams in Europe and Latin America.

The main goal of this team is to ensure the correct running of our wealth management software, Tower, Robo Advisors and Customer Web Portals, having the S&M required per client up to a 24/7 support if needed. This team is always willing to work hand by hand with the customer. Through a ticketing platform system, the client can be always connected with our team, having an open communication channel to solve any incident they might have. And the team will always aim to solve any query as soon as possible, ensuring all the Batch and BackOffice processes work perfectly. 

A committed team, led by Guillermo Villamil, an Industrial Engineer with Master’s degrees in both Quality Management and Project Management. He has been in TechRules more than 15 years and his solid international experience in the tech industry, combined with his vision in building and developing strong customer relationships has turned him into a great leader. 

The S&M department works together with the rest of the members of our company paddling in the same direction to get the best results possible. Thanks to this internal region coverage  we can provide a great support in all the countries our clients are located.